Negative Goldmark & Account Frozen

To Support staff,

I've already sent in a support ticket for this and it's went unanswered.

Apparently I exploited the game by obtaining gold more than once for email confirmation, which wasn't really my fault and hardly a bug exploit. I didn't set out to try and exploit this bug I just confirmed my email more than once and I was given gold.

Anyway I didnt spend most of it and this gold was removed from my account which is fair enough.

However, I now have significantly negative goldmark and as a result everything in the game is frozen.

Literally I cannot do anything. Moving troops, constructing buildings, etc. Nothing works.

Please reset my gold back to 0. I am in the middle of multiple wars and being frozen is making me lose provinces. I've put many hours in to the game and it's a shame to see this happen.

I acknowledge my error and will report any bugs that appear in the future, even if they are accidentally uncovered.

If my gold isn't reset back to 0, I literally have no other choice but to quit the game as there is no way to perform any in game actions, and im not willing to spend the $40 something dollars on goldmark to reset it to 0, nor do I want to make a new account.

Appreciate your help in this matter.

IGN: G L 0 R Y