Unable to do literally anything beyond moving units

1 Dec 2018, 01:08

This apparent "glitch" is something that even an experienced friend of mine doesn't know the answer to. I'm new to the game so perhaps that is the problem, but I urge all who see this thread to watch this link: https://www.youtube.com/watch?v=2CYP98vRRN8&feature=youtu.be , and then tell me if the answer to this problem is right under my nose. I can't click on cities and everything else beyond the map is unclickable in the UI screen. Not a good first experience.

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14 Replies

1 Dec 2018, 18:09

Pershing_1914
This apparent "glitch" is something that ...

Have you tried deleting the caché and restarting the browser?

2 Dec 2018, 00:16

Yup, tried everything, my friend - it has to be something in the game because I've tried on multiple devices

2 Dec 2018, 00:17

I just can't do anything except move the troops I have

3 Dec 2018, 07:29

could you create a bugreport which includes your system specs?

NarmerTheLion ♙ ✉
ex - EN Senior Moderator

Questions about the game? Have a look at the manual and the FAQ's.

Need game support? Send a ticket or contact the crew.

Have an idea for the game? Check the BigList.

3 Dec 2018, 12:48

I have the same problem. I just got this after starting a new game with my friends. all of the other games are ok

3 Dec 2018, 14:11

Thanks for the reports. This seems to be a bug that occurs when you reload the game/refresh the page just before the "click on the advisor icon" task in the tutorial. Unfortunately, there is not easy workaround for you, so I suggest joining a new game round instead while we work on a fix.

5 Dec 2018, 00:47

Thanks for the info, I'll make sure that doesn't happen again

5 Dec 2018, 00:50

NarmerTheLion
could you create a bugreport which includes your system specs?

I'm not too familiar with the process, but I'll do my best

5 Dec 2018, 00:52

PS: I am on a chromebook, currentIy

5 Dec 2018, 05:27

Sadly there is no real fix right now but to create bug reports this is where to find the button for it:

NarmerTheLion ♙ ✉
ex - EN Senior Moderator

Questions about the game? Have a look at the manual and the FAQ's.

Need game support? Send a ticket or contact the crew.

Have an idea for the game? Check the BigList.

9 Dec 2018, 11:22

lol, forgive me but I can't even click on the settings in the game I'm referring to,

9 Dec 2018, 11:24

Is there any way to wipe the resuIts of that game from my record, seeing as I couIdn't do anything to controI my nation?

10 Dec 2018, 07:02

We have had simular cases where a bug in the tutorial made the game uncontrollable.

I don't know if they can wipe it from your records but if they can it's above my payrate. Best to enter a support ticket. That way it should be assigned to the right persons.

Please don't forget to mention your gamenumber and other additional usefull information to it.

NarmerTheLion ♙ ✉
ex - EN Senior Moderator

Questions about the game? Have a look at the manual and the FAQ's.

Need game support? Send a ticket or contact the crew.

Have an idea for the game? Check the BigList.

25 Jan 2019, 02:48

Eh, I don't really care enough to do that atm, but the information is noted. Thanks for your help!

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