Golden Frieezasimple way to make it - introduce updates in closed beta version games to see the reaction for full 4 weeks
I belive Frontline Pioneers are not the best in testing whatever they are testing or in giving feedback- both ways it is clear that you need better test environment
If only they'd make a real beta status for their games, with high quality beta testers in it.
But as long as the system randomly selects you for beta testing and also as long as nobody writes any news about updates for beta servers, then it's like not having beta servers at all.
DemonaireWell, in some sense, we, as mods, are the bridge between users and developers. So we're the ones in charge of keeping communication with the users and inform the developers about users' reaction on the updates they implement.
CM: "How's everything going?"
Mods: "Oh, yeah, super cool, users loved last update"
Those same users who allegedly loved last update: "What a bullshit update man"
DemonaireI can empathize with the feeling of seeing most ideas and suggestions user gives took a long time to be implemented or aren't implemented at all. However, those answers, in some way disheartened, are better than not giving an answer at all or to promise your ideas and suggestions will surely be implemented only to not fulfill that promise.
The problem here is, Demonaire, that in fact, there's no answer at all, because the fact that only support team members are participating in those threads saying, "Added to the list", "Maybe", "This couldn't be done", it's just a bunch of words with no real weight on them because those support team members have no way to influence Bytro's decisions on what's the next step, specially if after adding it to the list, that is nice to gather all the ideas but doesn't have a way to see how good is an idea, it makes all the ideas equal, even if one of them it's the best(most amount of likes) and the next one is the worst(least amount of likes), you can't tell by just barely looking at the list. Also the fact that from the Support Teams there's no active pursue towards getting those suggestions reviewed by Bytro's game designer's or developers themselves and maybe even to try to add them in the game.
Something most Support Members forget some weeks/months after they joined the team is that, you don't work for Bytro, you work for the community. As a volunteer, anywhere you'd be, you are dedicated to the cause, towards the community. You care for the company, because is the one giving the support to the game and community you love, but don't forget, it's the community who you have to commend to.
DemonaireAfter all, their work isn't to interact with players, but develop the game in the way they think better serves for Bytro and the community. Hence, Mods are here for that interaction, including the communication to them about players' concerns and worries.
I'm sorry but that's not Mods work, that's CM's work, because no one below CM's works at Bytro and therefore no one could talk to the developers/other employees or have internal conversations. If a CM needs 200 volunteers to know if an update has good or bad reviews or to interact with its community, the one he's supposed being paid for, then I'm sorry to say this but that CM isn't doing his/her job right.
The joke here is, you'll see developers, CM's and other employees be active in the forums of the games they are working in, you have plenty of examples, League of Legends, Fortnite, CS:GO, Starcraft, Europa Universalis and many many others, how comes that an INDIE company like Bytro can't do that, are they too busy to interact with its community or is it just the amount of interest in the game itself?
PS: Sometimes even support members don't interact with users. Just the idea of being a volunteer in a game you say you love and that you don't even interact with the community, simply insane.