We appreciate the new hero update, but why remove the ability to upload country flags, names, titles, and portraits—features that have been part of the game for so long? The reasoning provided makes no sense and is completely unfair.
How can players "represent their nation on the battlefield in other ways" when the most effective and creative way to do so has just been removed?
We urge Bytro to reconsider this decision for the Supremacy 1914 community, rather than for the convenience of reducing the workload of customer support, which already has a poor reputation for inefficiency. The same justification was used when anonymous news articles were removed, yet it did nothing to improve ticket handling. In fact, support quality either remained the same or got worse.
Please bring back these customization features and prioritize enhancing the player experience rather than taking it away.
