I guess my 3 emails, reaching out in chat, then engaging in the steam threads got something done. Your Support group is really really bad. Props to whomever fixed this issue.
24 Sept 2020, 16:59
Missing Gold
I was playing on Steam, I ordered gold through the steam store. I attempted to reach out to support as Steam states it is an issue that needs to be resolved via the company directly and not Steam. I was told and I quote "thank you for your message. According to our system no purchase was registered. As such you weren't billed by us. Please check if money has been deducted from your account. If it did, please contact Steam directly." YOU CAN NOT CONTACT STEAM DIRECTLY. They have processes that directly link to the support page for this game. Guess id I don;t hear anything I'll just call my bank and make it as fraudulent
4 Replies
27 Sept 2020, 18:12
Bytro (COW) Support Group in game is a 100% Volunteer group. They do not get paid with any real money so please be nice to them. They are the ones taking hours out of their normal days to help you. If you submitted a support ticket, they will reply within 3 days.
4 Oct 2020, 12:44
I am sorry to hear of your difficulties, however if The payment processor did not pass the money to Bytro it is rather difficult for bytro to fulfil the purchase.
War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill
VorlonFCW
Retired from Bytro staff as of November 30, 2020.
>>> Click Here to submit a bug report or support ticket <<<
VorlonFCW
Retired from Bytro staff as of November 30, 2020.
>>> Click Here to submit a bug report or support ticket <<<
3 Dec 2020, 18:07
Why use gold in the first place?
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