@StrangelyBrown, while you are waiting on a response from one of the forum administrator or game operators, I suggest you try all of the usual preliminary remedies:
1. clear your web browser cache and history;
2. close your browser and check for all browser software updates;
3. reboot your computer;
4. try a different browser (MS Internet Explorer, MS Edge, Mozilla Firefox, Google Chrome, etc.) and see if it makes a difference.
Usually, the first response you will get from a game operator involves the foregoing. Good luck with your issue, chief.
