Bytro is fraud

The game is still available for one more month (July 31st). I will ask about the status of the transfers. Thanks for the patience!

Destructo the Great wrote:

since new world empires is shutting down, bytro said that you can move all my NWE currency to my call of war account. I requested it but now it’s the last day and they still don’t reply. I have like 20,000 Durcats (NWE currency) in NWE.

freezy wrote:

The game is still available for one more month (July 31st). I will ask about the status of the transfers. Thanks for the patience!

Destructo the Great wrote:

freezy wrote:

The game is still available for one more month (July 31st). I will ask about the status of the transfers. Thanks for the patience!

thx

it is impossible to reply to the bot. Once you’ve closed the game the support ticket is gone, you can’t see it anymore, so it’s impossible to reply. That’s why I asked it here.

In that case please create a new one.

I said it doesn’t work so why r you Asking me to make a new one?

That's exactly the problem with the new support system that I described to @Conrad , Was hoping he would forward it to you @freezy but i guess not. There is a lot of players that messaged me that they don't get support responses, and after a check it seems like the bot messages are either wrongly translated or just badly implemented (since i see this issue being brought up from other server than PL). From what i gathered the bot says something like "You can close this window, and it will reopen when human will contact you" but it never reopens, and the ticket is getting closed because it's unanswered.

Guess it should be forwarded to QA for testing. If you need more details shoot me a DM, I'll try to provide as much info as I can

laaaaaaaaga wrote:

That's exactly the problem with the new support system that I described to @Conrad , Was hoping he would forward it to you @freezy but i guess not. There is a lot of players that messaged me that they don't get support responses, and after a check it seems like the bot messages are either wrongly translated or just badly implemented (since i see this issue being brought up from other server than PL). From what i gathered the bot says something like "You can close this window, and it will reopen when human will contact you" but it never reopens, and the ticket is getting closed because it's unanswered.

Guess it should be forwarded to QA for testing. If you need more details shoot me a DM, I'll try to provide as much info as I can

laaaaaaaaga wrote:

That's exactly the problem with the new support system that I described to @Conrad , Was hoping he would forward it to you @freezy but i guess not. There is a lot of players that messaged me that they don't get support responses, and after a check it seems like the bot messages are either wrongly translated or just badly implemented (since i see this issue being brought up from other server than PL). From what i gathered the bot says something like "You can close this window, and it will reopen when human will contact you" but it never reopens, and the ticket is getting closed because it's unanswered.

Guess it should be forwarded to QA for testing. If you need more details shoot me a DM, I'll try to provide as much info as I can

Perhaps there is an issue that notifications aren't pushed once the ticket is updated or answered.

It is still being looked into.

hi freeze I sent another support ticket but it has been 4 days now and you still didn’t reply

I was told that you were using the old report form instead of helpshift, which caused he confusion, because tickets using the old form are not checked regularly anymore. But I was also told that someone is looking ino it, so you should get an answer.