Gold deducted but purchase not given

what was your request

Reveal all armies did 2, only revealed one. Did send a private report as yet no reply.

This is the third time this has happened. Twice, a month/5 weeks ago.

BladeFisher wrote:

Reveal all armies did 2, only revealed one. Did send a private report as yet no reply.

This is the third time this has happened. Twice, a month/5 weeks ago.

There are times when your device is slow to update the images. Reload the page and the armies should be revealed.

If the gold was deducted the action was processed.

If you are not connected to the server when you make the request then the gold will be returned to your inventory when connection to the server is re-established.

No I am not happy with that, lost over 9,000 gold and it has been deducted. Happened at 1525 CET and reported asap via report mail.

Frankly I want it re-imbursed. How can I reload images from 4 hours ago?

All reports are handled in the order they are received. As I don’t find a “Bladefisher” game account I am not able to check on the status of your report.

In my experience the requested actions are always processed at the time the payment is deducted from your gold inventory. I have yet to find any cases where gold was deducted and no spy report given in return.

Well it did and I sent a message through straight away. I then went into the forum.

How do I contact the admin team, messaging on here rather poor for that. Good if you want to know why this or that happened but more serious issues not so quick to deal with.

Who do I complain to? This is cheating your customer so I'll take it up with the card company too.

It has happened THREE times in three months.

If you have a problem with the way my team has handled your issue you can discuss it with me.

Hi there, Can you msge me through the non-forum contact please the same msge that is used for receipts and messages.

Thanks.

You are very good at answering queries and that is appreciated.