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Help! My Account has been Banned?

Greetings Generals,

If you find that your game account is banned this means it has been banned by the Call of War Support team.

The reason for your ban can come for many different reasons but most commonly it is down to the following;

  1. You were sent a warning by the support team about Multi accounts and refused to reply.
  2. You were asked by the support team to submit 3 new username choices as your current name violated our game rules and/or Terms of Service.
Note: When it is one of the above reasons, you are given plenty of notice and no reply within 3 days (72hrs) will lead to your account been banned.

  • You have been rude/insulting towards members of the support team. This will usually come after you have been given a warning not to insult support and to be respectful/polite.
  • You have cheated in our game a rule we take seriously and you have been banned without warning.
In any of these cases account bans are preventable. But if you find yourself banned please reply to this thread and we will look into this for you, and if you were unfairly banned you wull be unbanned and if you were fairly banned, we will inform you of reason.

Once you reply here you will be sent a Forum Conversation as soon as is possible dealing with your issue, which can be resolved

Note: Ignorance is no excuse you get mail sent to your game account and a message is also sent to your registered email address. It is then in your own interest to reply to that mail as soon as you get it and NOT ignore the support team.

Your CoW Support team!

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290 Replies

hellothere42069 wrote:

i would love to get unbanned from chat. i never had any warning, i don't have multiple accounts. I wish to continue to pay for High Command and support this great game, but not if i don't have access to the High Command support chat room.

hellothere42069 wrote:

hey sorry this isn't about this topic, but no one is following up with me anywhere else. Reddit was just like "oh yeah NA admins are the worst sorry about that" Anyway to appeal a chat ban? A very large part of why i pay for high command is access to high command chat, but a volunteer chat mod can permanently ban me even though i'm paying for access? Just wondering what my options are (oh btw how i got banned was someone in global chat asked how to get gold and i said "send me your credit card number, social security number, and address and i'll tell you. i thought it was pretty clearly a joke but, yes, i did break the rules.)

You may appeal to the senior moderators Stormbringer50 or Byzantion1683 in a private message. We do not discuss such things in public, nor do we spend time searching third party websites such as Reddit.

Paying for access does not exempt you from the rules of conduct. We fairly apply the rules to all participants, and attempts at bribery of my staff in this manner are not conducive to your case.

War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill
VorlonFCW
Retired from Bytro staff as of November 30, 2020.
>>> Click Here to submit a bug report or support ticket <<<

I was banned because of my username but idk how my username could be in violation of tos?

also I didn't receive a follow up on how to change this.

pls help

My account Abdul780 has been wrongly ban because some guy on the opposing team wanted to ban me cuz i was attacking his country. He was salty that he was losing. I never swore or insulted him. idk y i was banned it just happened. Your guys banning system is very ban so many innocents have been banned. Plz unban my account: Abdul780

GoPnIk5673 wrote:

I was banned because of my username but idk how my username could be in violation of tos?

also I didn't receive a follow up on how to change this.

pls help

Your username is a violation of the terms of service. You will receive instructions in your private message box, and by email if you have email set up.

abdul78 wrote:

My account Abdul780 has been wrongly ban because some guy on the opposing team wanted to ban me cuz i was attacking his country. He was salty that he was losing. I never swore or insulted him. idk y i was banned it just happened. Your guys banning system is very ban so many innocents have been banned. Plz unban my account: Abdul780

Players do not have the ability to ban other players. I find no record of this incident please reply to the conversation with my Senior Game Operator who is looking into this.

War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill
VorlonFCW
Retired from Bytro staff as of November 30, 2020.
>>> Click Here to submit a bug report or support ticket <<<

hello

I've got chat banned. I've asked the senior moderators i think, but no answers. And a guy of the bug reports said he could do nothing.

It's a perma ban, just because i had a discussion in a chat and the moderator didn't want to bother himself in reading and thinking. He saw "nazis" -> blablabla you must not apologize nazism -> ban. Well, the thing is, it was just an historical and "political" discussion about the differences between National Socialism and Nazism. I was arguing that it was not the sames. Nazism was a kind of National Socialism, but all the National Socialism are not nazism. Because, stricto sensu, it's Nationalism + Socialism (generally speaking). And NS is, in my opinion, wider than just nazisme. It's like reducing religions to e. g zoroastrisme.

Ok people may disagree with me. But i don't see at all where was i supposed to promote nazism or any kind of regimes by the way.

I can understand the moderator, that may have fear that the discussion became inacceptable. But it wasn't at all the case (and i don't remember but it wasn't even me who began it, and it was ending because we had say what we have to say to each other -me and the other guys-) , and a perma ban for that, moreover on all the channels is a little to strong isn't it ?

I don't know why i wrote all if that, because it was a long time ago. But i was searching another topic, saw this one, and well, why not, because it was unfair.

Best regards,

Vichy wrote:

hello

I've got chat banned. I've asked the senior moderators i think, but no answers. And a guy of the bug reports said he could do nothing.

It's a perma ban, just because i had a discussion in a chat and the moderator didn't want to bother himself in reading and thinking. He saw "nazis" -> blablabla you must not apologize nazism -> ban. Well, the thing is, it was just an historical and "political" discussion about the differences between National Socialism and Nazism. I was arguing that it was not the sames. Nazism was a kind of National Socialism, but all the National Socialism are not nazism. Because, stricto sensu, it's Nationalism + Socialism (generally speaking). And NS is, in my opinion, wider than just nazisme. It's like reducing religions to e. g zoroastrisme.

Ok people may disagree with me. But i don't see at all where was i supposed to promote nazism or any kind of regimes by the way.

I can understand the moderator, that may have fear that the discussion became inacceptable. But it wasn't at all the case (and i don't remember but it wasn't even me who began it, and it was ending because we had say what we have to say to each other -me and the other guys-) , and a perma ban for that, moreover on all the channels is a little to strong isn't it ?

I don't know why i wrote all if that, because it was a long time ago. But i was searching another topic, saw this one, and well, why not, because it was unfair.

Best regards,

Someone will respond to you give them time as we have a huge amount of tickets.

Ok thanks, i'll try again

Merhaba değerli call of War ekibi ben hakaret içeren kelimelerden ötürü oyundan engellendim bu engelin süresi ne zaman biter? Ve çok pişmanım lütfen beni oyuna geri dönderin arkadaşlarımı kaybetmek istemiyorum birdaha aynı yanlışı yapmayacağım size söz veriyorum birdaha hiçkimseye hakaret etmeyeceğim lütfen mesajıma yanıt verin :( nick:AZERBAYCAN.OMER

Hello dear call of War team, I was blocked from the game due to insulting words. When does this obstacle expire? And I regret that please come back to the game, I do not want to lose my friends, I will not do the same wrong, I promise you I will not insult anyone, please reply to my message :( :( my nick And call of War :AZERBAYCAN.OMER

azeriomer wrote:

Hello dear call of War team, I was blocked from the game due to insulting words. When does this obstacle expire? And I regret that please come back to the game, I do not want to lose my friends, I will not do the same wrong, I promise you I will not insult anyone, please reply to my message :( :( my nick And call of War :AZERBAYCAN.OMER
Start a private conversation with a mod.

RiverWolf74 wrote:

Start a private conversation with a mod.
Nerede bir mod bulabilirim?

RiverWolf74 wrote:

Start a private conversation with a mod.
herhangi bir moda ulasirsam engelimi kaldırımı?

azeriomer wrote:

RiverWolf74 wrote:

Start a private conversation with a mod.
herhangi bir moda ulasirsam engelimi kaldırımı?
english please change the language setting on the forum

RiverWolf74 wrote:

english please change the language setting on the forum
I accidentally insulted that I violated the law of the game and my account was deleted and I regret it. Will they give my account back to me?

azeriomer wrote:

RiverWolf74 wrote:

english please change the language setting on the forum
I accidentally insulted that I violated the law of the game and my account was deleted and I regret it. Will they give my account back to me?
i dont know. try to start a private conversation with a mod. and ask them

azeriomer wrote:

RiverWolf74 wrote:

english please change the language setting on the forum
I accidentally insulted that I violated the law of the game and my account was deleted and I regret it. Will they give my account back to me?
depends on how bad the situation is. If they ask u questions don’t swear or say vulgar words, that will decrease your chance of getting your account back... so remember: be polite
hi

We do not discuss such matters in public.

Please open a private conversation with the Main Administrator of the language department you have been working with.

War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill
VorlonFCW
Retired from Bytro staff as of November 30, 2020.
>>> Click Here to submit a bug report or support ticket <<<

Hi there .

I am not able to enter my account ,I am not banned or anything I was just absent for 26 days because hospitalisation . .

Can someone help me please my username in game is gembird83 .I made a lot of effort on that account and don't a have a will to start building from start.

When i click on Play Now it take me to choose a new country in other word to start a new a game but my user name and ranking with other info from my acc is is still present on page.

TY in advance.

Do not click play now. Click login. Play now will create a new account.

I dont have a login button i have thing about that already i only have logout button.

Thank You for quick response!

Update .

I have tried to log out and to log in again and still i can't access my account

this is what i see on game page when i log in ↓ ↓

Forum attachment

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