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Help! My Account has been Banned?

Greetings Generals,

If you find that your game account is banned this means it has been banned by the Call of War Support team.

The reason for your ban can come for many different reasons but most commonly it is down to the following;

  1. You were sent a warning by the support team about Multi accounts and refused to reply.
  2. You were asked by the support team to submit 3 new username choices as your current name violated our game rules and/or Terms of Service.
Note: When it is one of the above reasons, you are given plenty of notice and no reply within 3 days (72hrs) will lead to your account been banned.

  • You have been rude/insulting towards members of the support team. This will usually come after you have been given a warning not to insult support and to be respectful/polite.
  • You have cheated in our game a rule we take seriously and you have been banned without warning.
In any of these cases account bans are preventable. But if you find yourself banned please reply to this thread and we will look into this for you, and if you were unfairly banned you wull be unbanned and if you were fairly banned, we will inform you of reason.

Once you reply here you will be sent a Forum Conversation as soon as is possible dealing with your issue, which can be resolved

Note: Ignorance is no excuse you get mail sent to your game account and a message is also sent to your registered email address. It is then in your own interest to reply to that mail as soon as you get it and NOT ignore the support team.

Your CoW Support team!

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290 Replies

All event games and system generated games have anti cheat enabled.

The anti cheat system has some tolerance for players sharing a location to a point. It won't just ban someone the first time they log in on a wifi where someone else is playing also. It looks for a pattern of behavior. Once you have used all of your chances you are banned. As I said it is an automated system.

War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill
VorlonFCW
Retired from Bytro staff as of November 30, 2020.
>>> Click Here to submit a bug report or support ticket <<<

Could me and my bro play games separate from each other but dif wifi source? I'm on a beta 4x speed paratroop game and was wondering if I'd have to do what was previously asked or will the automated system not care if two accounts are using same wifi source but in dif rounds.

Now that the anti cheat system has flagged you, it is not possible for you to play with your brother in any ranked games, regardless of your connection.

You can create a game with anti cheat disabled and play together all you wish.

War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill
VorlonFCW
Retired from Bytro staff as of November 30, 2020.
>>> Click Here to submit a bug report or support ticket <<<

You may play in games separate from each other, yes. You will just not be able to play in matches together as the system will flag you as attempting to cheat by using multiple accounts.

Eminem2891
EN Senior Moderator | JA Senior GO
EN/JA Support Teams | Bytro Labs Gmbh
Click here to submit a bug report or support ticket

Hello, my friend KT-13 was banned today. He believes he has done nothing that goes against the community guidelines. He also says he never received any messages on his account before it was banned. Please help.

My account was banned because multiple users were under the same wifi and I was playing at school just like Gorski, I was banned for this. I do not have multiple accounts except for posting this forum. My username was KT-13

Please fix this... Pretty please.

P.S. I am in a pretty intense battle and it would help to not get annihilated :)

Account for forums wrote:

My account was banned because multiple users were under the same wifi and I was playing at school just like Gorski, I was banned for this. I do not have multiple accounts except for posting this forum. My username was KT-13

Please fix this... Pretty please.

P.S. I am in a pretty intense battle and it would help to not get annihilated :)

I answered your support ticket on this already.
War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill
VorlonFCW
Retired from Bytro staff as of November 30, 2020.
>>> Click Here to submit a bug report or support ticket <<<

Chuck wrote:

Forum attachment
Browser games are an ingenious business idea to lure out money ..
..... >> more or less cleverly camouflaged as a real game <<
.... .. so beware of caltrops, spring-guns and booby traps.
Warning! Texts above this signature may contain traces of irony! :D

Hello, I'm desesperated... I've been around 5 hours trying to do something, I don't know how I found this page bc no one told me where to go. So, I was in a room checking my troops ect, suddenly it logged out, then I tried logging into in and it redirected me to another account that I supposedly created in 2018, then I logged out and tried again, this time it logged in an account I created in 2017 LOL, then what is next it was I am doing, my name is Raptor01_Yt and I'm in the alliance "fuerzadecombatePanzer" there u can see I joined there with the other 2 account that were "mine" looking if I can do something with my lost account (it's the level 34 one) please, dont answer this too late, I don't wanna lose in my games :'(

Raptor01

Ok, just to explain, I used to play in PC last years, I've never multi account in a game, I think it's a bad habit and I report people who do it.

Thanks for help dude, I'll find that guy.

Raptor01

I decided to play again call of war through steam, then a message apeared saying that i was banned. If someone can help in any way or guide me in the right direction on this issue, please reply.

AshtonatorGaming wrote:

Ok ok ok. It's about time I fix what I did in the past, or at least apologize. I played this game for a long time, mostly in 100 or 25 player games. I thought it was pretty good fun, got many of my school mates to join in and many of my other internet pals to hop on it too. We had a lot of good times, (And some heated ones, mostly about peace deals and such.)

I was banned some time ago, and I lashed out like the edgy teen I was, from what I could tell, I was trying to sound like a smart ***. I do accept the fact that I was acting like a damn fool, especially when I tried to get unbanned the last time and that I should have been temporarily banned from the forums, which I was.

The only thing that really ticked me off was that I never got a reason. I, of course would love to be unbanned. But I still, to this day never got any reason for my ban. So I have no clue what I did.

Basically, what I'm trying to say is can anyone get me the reason for my banning? And if it was false, can I get unbanned? Me and my friends used to use our schools Wi-Fi, and my brothers used to play the game too. Just as a heads up. (Kinda urgent because my friends won't stop bugging me about getting back on the game)

Howdy y'all. Just uh. Reposting this.

Hello. Please unblock my account

ID: 7195539

Атауальпа

in the game #2828913.

We play from different devices, one router.

Ready to provide the necessary evidence that we are different people.

Drakar wrote:

Hello. Please unblock my account

ID: 7195539

Атауальпа

in the game #2828913.

We play from different devices, one router.

Ready to provide the necessary evidence that we are different people.

You need to contact the Russian staff for this, best way is to submit a bug report to them.

PrinceofHonor wrote:

Drakar wrote:

Hello. Please unblock my account

ID: 7195539

Атауальпа

in the game #2828913.

We play from different devices, one router.

Ready to provide the necessary evidence that we are different people.

You need to contact the Russian staff for this, best way is to submit a bug report to them.

They wrote to me, so I turned on this issue to the developers, in the appropriate section of the English forum.

Corvus9 wrote:

#EYC-461901

Уважаемый игрок спасибо за ваше обращение. Система защиты от мошенничества автоматически блокирует аккаунты нарушителей, чтобы этого избежать в дальнейшем вы можете:

1)Не играть с ваши родственником, использующим ваш ПК, на одних и тех же картах.

2)Играть на самостоятельно созданных картах, на которых отключена опция "защита от мошенничества". Учтите, что очки полученные на таких картах не учитываются в рейтинге.

3)Связаться с разработчиками игры через соответствующие разделы англо- или немецко- язычного форума[/b]. И выполнить их требования, для доказательства того что вы два разных игрока. Учтите, что переписку с разработчиками вам надо будет вести на английском или немецком языке.

Если у вас возникнут другие вопросы, смело обращайтесь к нам!

С уважением

Corvus9

RU Team

RU Game Operator

RU Community Support

Bytro | Call of War

I have been banned permanently from chatting in CoW. I assure you that it is a misunderstanding and this is destroying my experience with the game. I have contacted Senior Moderator Stormbringer50 regarding reversal of ban but have not recieved any reply since the past 2 days.

I also have paid money for high command and thus have a right to access high command chatroom, access which I am Currently being denied.

Please if any game admin or operator reads this please help.

I got banned at 4:02 pm CEST by d8vnt.

Maxmocchin wrote:

I have been banned permanently from chatting in CoW. I assure you that it is a misunderstanding and this is destroying my experience with the game. I have contacted Senior Moderator Stormbringer50 regarding reversal of ban but have not recieved any reply since the past 2 days.

I also have paid money for high command and thus have a right to access high command chatroom, access which I am Currently being denied.

Please if any game admin or operator reads this please help.

I got banned at 4:02 pm CEST by d8vnt.

You can also contact main administrator VorlonFCW if the senior moderator. But I believe that Stormbringer50 is not the senior moderator for EN. I think it is Ay Blinkin. You can contact them through Conversation PM. BTW, I hope you get back! OUR ALLIANCE NEED YOU!

Okay no so it seems that the fault is mine.

The mod who banned me told me that I was glorifying naziism.

But the truth is that i got because of accusing someone else of being a nazi, which is considered severe trolling.

It is alright I guess, i got what i deserved for not reading the ToS, and i do not blame any bytro mod for this.

Rather i would like to apologise for violating game rules.

Maxmocchin wrote:

Okay no so it seems that the fault is mine.

The mod who banned me told me that I was glorifying naziism.

But the truth is that i got because of accusing someone else of being a nazi, which is considered severe trolling.

It is alright I guess, i got what i deserved for not reading the ToS, and i do not blame any bytro mod for this.

Rather i would like to apologise for violating game rules.

However i must add, the person with the username ***removed by moderator*** was clearly glorifying nazism and must be banned too.

Please PM the moderators because I do not think naming people is allowed in a way of denounce.

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