try going to settings and reduce or enlarge according to your screen size
18 Aug 2022, 20:26
Latest update issue - "assumed" window size makes controls out of reach
Hello,
after a recent update it is very difficult for me to use the game on a NTB. As you can see from the screenshots, it seems that the game assumes a larger screen than I have.
I tested this with two different web browsers. In Chrome (my usual browser) it gets completely useless - windowed or full screen. In Firefox there are sliders along the right-hand and bottom edge of the browser window, so I can get to the controls by sliding them. While this gave me a hint as to the source of this misbehavior, it is still too clumsy.
Can you advise me, if I can do something on my end to get the game recognize the actual window size/screen size and fit everything inside it? Before the update, the controls "stuck" to the window edges, so they were never out of reach.
All Best,
Daniel
5 Replies
19 Aug 2022, 17:04
I've done that. No matter how I resize, the content stretches out too far to the right, cutting off the last few characters. There's plenty of space to the left, it just wants to go further right than it needs to.
22 Aug 2022, 01:37 (edited)
Thanks for the witness account. I also could not do anything to influence the problem by rresizing or rescaling the browser windows.
After these 3 days I see it started working in Firefox (the one in tested). The control panels are sticking to the window edges, just like the old days. So, many thanks to the team! - whether the repair was in reaction to my report or not.
Daniel
EDIT: My apologies, but the issue persists on some maps, I see.
22 Aug 2022, 10:24
HelloFaceOffTime wrote:
Thanks for the witness account. I also could not do anything to influence the problem by rresizing or rescaling the browser windows.After these 3 days I see it started working in Firefox (the one in tested). The control panels are sticking to the window edges, just like the old days. So, many thanks to the team! - whether the repair was in reaction to my report or not.
Daniel
EDIT: My apologies, but the issue persists on some maps, I see.
2 questions:Can you please post the gameIDs of the games where this is still happening, and the gameIDs of the games where it is not happening? There is a suspicion that it could happen in only beta or live games.
Do you have any adblocker installed? Can you test a game where it happens again with all adblockers disabled? If in doubt maybe try disabling all browser extensions in the browser settings for testing it. In the past we saw some layout issues due to adblockers, just want to rule it out here.
20 Sept 2022, 09:44
Hi,
let me close this thread. Apparently, this was a transient problem, which got resolved for any new map I start. So, thank you for the responsivity, and that it works again, smoothly as it used to.
Daniel
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