Level Reset

my problem start from a week when i was normally playing and when i log in i found my level reset to 1 !!

i message the cow support they told me they are working on it

i respect this a lot

but one week is too long to solve my problem

i have everything prove a screen shot i took luckily in the android version launch

lucky it have my level prof

second prof that i have my statics remain the same

i hope really for a fast solve for this the forum is the last place i can go to for the help

i leave you with the screen shot

thanks all in advance