My account just disappear

I had a account called ( Alan Fz ) I was playing normally until today when I opened the game my account disappear

And I see new account like just I start new account

My level.my name ,my games all are gone

And I honestly did nothing wrong I didn’t speak bad words or swear or speak bad about some people

Why did this happend

I have that account since 2017

Please can I get it back

My email is ( abdfa.ukuk@gmail.com) ap

My account name was

Alan Fz

Plus

Every thing was normal yesterday the problem happened today

10 Replies

Can you give me the account that was created? I will disable it and it will allow you to login with your account.

Just be careful to enter the information in the right place to login or you will create another account.

If you mean the new one

So it is (user150553)

Ok, now login using your account make sure you are putting it in the login screen and not the account creation spot.

After you do this please report back here if you have access to your account.

Sorry but there’s only sign up or register option there’s no sign in option

Can you post a screenshot?

like this

Ok, enter player name and password then hit play.

It says

Invalid username or password

And

Then when

I press forget password and i enter my email

It says

This account banned

Can I have it back

I assume you used the same email for both accounts, which will cause that.

Please create a private forum conversation using the conversations tab at the top of the page, including both Prince of Honor and myself, and we will try and straighten this out for you.

War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill
VorlonFCW
Retired from Bytro staff as of November 30, 2020.
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