Not Getting Parachute Drops

26 Feb 2019, 21:24

Hi, I emailed in on this before, due to not being able to get into the forums at the time. I have been 60 days+ without a parachute drop. Back on 2/4/2019 I got a support email back on my issue with the following:

The airdrops only occur in your four of your current running games, any more than that won't recieve any.

You currently have 4 active games running, 3 you placed in archive,

But you also have 6 others which have recently ended in archives too.These remain for a short while, incase you want to contact players from that round.

When the system removes them, the airdrops should return move frequent between your 4 running games.

I only joined 1 game since that time and it is my only active game, I only have 2 games in my archives. I've yet to have a parachute drop in over 60 days. I have sent two or three replies back on the message with no response. I could really use some help as it has been two months of no blue prints and extra resources.

Thanks!

3 Replies

27 Feb 2019, 01:03

Is your game ranked with supply drops enabled?

It is hard to give you specific help on the forum as I don't have your username, or access to the details of your account, so a support ticket is the best way to get specific help.

Valcon wrote:
I have sent two or three replies back on the message with no response.

I don't find any un-replied to messages, so please explain what you mean by "reply" Did you send a separate email somewhere or how exactly?

Here is the normal method:

1) You create a bug report / ticket from either within the settings menu in the lower right of your game, or from the support link on the main page, or from the link in my signature.

2) We answer, and the answer goes to both your private message box and to the email registered to your account.

3) You simply hit the reply button from either message, and answer WITHOUT altering the subject line.

Did you follow that procedure?

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Retired from Bytro staff as of November 30, 2020.
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27 Feb 2019, 05:24

Support ticket was submitted. Never saw a place to do it until now. All games have been supply dropped enabled as far as I have seen. Standard 22 and 100 player games.

27 Feb 2019, 17:15

I will take a look. Your ticket will be worked in the order received, and we do have a high ticket volume this week.

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