Do you mean that you tried to buy gold or high command and did not get it?
If your money has gone and you didn't get your stuff please fill out a support ticket for the "payment issues" category using the link in my signature, and someone in the payment department will take a look on the next business day.
Please include all the information that you have about the transaction.
If you mean something else a General Question made using the link in my signature can connect you with the RU support team and they can assist you in Russian instead of English.
