Hello,
Thank you for your report.
To help you further we would like you to contact Call of War's support team. To do this please go to your main call of War account page, scroll to the bottom and select the support tab and fill out the report pop up.
By doing this a support ticket is created and a GO can investigate your issue fully.
Also does this happen if you press ther green "PLAY NOW" Button? if so I would recomend you go to your acount > Games > New Games > Select games and join.
We apologise for the inconvenience caused by this.
