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Server downtime 10/27/2015

Dear Generals,

several city districts of Frankfurt, where our server hoster is located, suffered an extended power outage at 10:15 CET. 75% of our servers are connected to a redundant power supply for cases like this, but unfortunately that supply went out as well 40 minutes later. As the whole data center was without power for several hours there was no way for us to actively influence that state.

Thanks to the hard work of the technicians on-site the servers are now back again. They still need some time to recover and stabilize, so certain functions may only work slowly for now. Your games should have gone on normally for the period of the downtime.

We sincerely apologize for the inconvenience and would like to reimburse you with 5000 gold, which will be paid out later today.

Your Call of War Team

12 Replies

27 Oct 2015, 16:41

5000 gold! No way!

Ok, joking apart, what problems have been caused by this?

The past is a foreign country.
27 Oct 2015, 16:46

power black out in the city I believe

Another website I know of also was down because of this blackout I think

anyway good to know its back up,

I get scared thats Im the only one that has the problem I was calling up my internet provider lol


If Socialists understood Economics, they wouldn't be socialists
-Friedrich von Haye
27 Oct 2015, 17:16

Well i was going to complain about the server being down, but I shall accept your bribe to shut up :D


Forum Gang Divine Entity

Taking over the Forum 1 post at a time.
28 Oct 2015, 02:47

Sorry to hear about the disturbance. Thank you very much for the gold.

28 Oct 2015, 05:03

I wasn't playing when said blackout took place... FREE GOLD BABY!

Glory to Dixie Land!
28 Oct 2015, 16:41

I love gold, until I spend it...

British=best. Duh!

https://www.youtube.com/watch?v=tN9EC3Gy6Nk
20 Dec 2015, 06:04

the gold doesn't do much at all. its just enough to not make you steaming. you only get three 12hour boosts if that, or 2 morale reductions to a prov. but we love u anyways

20 Dec 2015, 06:15

1 buck compensation wow

20 Dec 2015, 06:21

Sir McSquiggles wrote:

I am glad the problem has been resolved. :)
Nothing has been resolved...what are you talking about. Will someone PLEASE answer the question about units moving/attacking? Will they stop/pause?
20 Dec 2015, 06:25

freezy wrote:

Dear Generals,

several city districts of Frankfurt, where our server hoster is located, suffered an extended power outage at 10:15 CET. 75% of our servers are connected to a redundant power supply for cases like this, but unfortunately that supply went out as well 40 minutes later. As the whole data center was without power for several hours there was no way for us to actively influence that state.

Thanks to the hard work of the technicians on-site the servers are now back again. They still need some time to recover and stabilize, so certain functions may only work slowly for now. Your games should have gone on normally for the period of the downtime.

We sincerely apologize for the inconvenience and would like to reimburse you with 5000 gold, which will be paid out later today.

Your Call of War Team

Only 75% of your servers have power backup (probably really only half) that lasts less than an hour? What kind of IT staff do you have? 100% of servers should have power and data backup for any web based company. The fact that you have not tested the backup and it isn't working properly doesn't say much about the organization.

Why in the world would you allow units to move/attack when players cannot login? Start pausing games...this is terrible service.

20 Dec 2015, 06:28

BeerBelly wrote:

Sir McSquiggles wrote:

I am glad the problem has been resolved. :)
Nothing has been resolved...what are you talking about. Will someone PLEASE answer the question about units moving/attacking? Will they stop/pause?

BeerBelly, this is the note from the last server downtime, almost two months ago. You found it, by accident.

Free Time looks good on me
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