Is it just me or its not working again??
Both, Supremacy 1914 and here, cant load map/s .. 
21 Dec 2015, 22:20
Locked
Server downtime, Sunday December 20th
Dear Generals,
many of you will have noticed, that the games were unreachable for several hours on Sunday morning.
Put shortly, the main problem was a database server which practically died, required a restart but did not get restarted in a timely manner. As you may have noticed, we had some similar stability issues during the past couple of weeks which resulted in sometimes bad performance and, sadly more than usual, even unplanned downtimes.
In the context of readying our servers for the release of the Supremacy 1914 500 player map and to cope with the added load of Call of War, we have significantly upgraded our hardware and worked a lot on the performance of the complete server backend. From this side, the servers are therefore now faster than ever.
The big and in the past time very noticeable problem we still have is that some core-parts of the system need hands-on work, when they go down. During normal office hours, we normally recognise problems like this within minutes and react very fast. For all other times, we have a contract with a service provider which is supposed to take care of this type of problems.
Sadly, this does not yet work reliably. We have tried to improve the situation with a very high priority since the beginning of October working with them to remove all false positives from our alerting so that it is very clear when there is the need to react to problems. But, as yesterday’s incident showed, we did not succeed in getting our cooperation with them to a level that is applicable for our games.
Our goal is of course to provide a reliable and fun gaming experience to all of you and that is why all devs in the team have now volunteered to step in 24/7 if a problem like this emerges again to get it resolved quicker. We will change to a new professional service provider for monitoring and maintaining our servers as quickly as possible and in the meantime we will try to react ourselves as fast as possible to any problems.
Here we would like to thank all our hard working moderators, admins and game operators. It is thanks to them that we were able to detect and handle many of the issues - it is them who inform us when something goes wrong and take the courage to wake up developers in the middle of the night to get stuff fixed. In return we will work on improving the tools they have to smoothen out their daily work.
We apologize for the problems you had to experience and want to let you know that we are giving our best to get a grip on them.
32 Replies
21 Dec 2015, 22:23
Down again
21 Dec 2015, 22:25
Same i'm getting tired of this crap. At least give us an honest to god straight up explanation as soon as possible or beforehand if at all possible. Basically what Vigor555 said
21 Dec 2015, 22:28
remember this
TwistedSister wrote:
Our goal is of course to provide a reliable and fun gaming experience to all of you and that is why all devs in the team have now volunteered to step in 24/7 if a problem like this emerges again to get it resolved quicker. We will change to a new professional service provider for monitoring and maintaining our servers as quickly as possible and in the meantime we will try to react ourselves as fast as possible to any problems.
and again not even an official statement
21 Dec 2015, 22:33
I don't think I believe in Developers anymore. They are a made up group of people, a myth perpetuated by the mods to make us think that there is someone preventing this game from going to hell
21 Dec 2015, 22:42
Dude there is important stuff I have to do. you guys need to get this thing up quick, or my armies will die!
21 Dec 2015, 22:42
Down time get more often now or what?
Good night to all then...
"Now I am become Death, the destroyer of worlds." - Julius Robert Oppenheimer
21 Dec 2015, 22:42
Concerning the Gold reimbursement one of my accounts was reimbursed 20000 gold and the other was reimbursed 50000 gold.
We were supposed to get 5000 gold. Looks like some users are getting a gold advantage over others
21 Dec 2015, 22:46
You just admitted to multi accounts moronshilleed wrote:
Concerning the Gold reimbursement one of my accounts was reimbursed 20000 gold and the other was reimbursed 50000 gold.We were supposed to get 5000 gold. Looks like some users are getting a gold advantage over others
21 Dec 2015, 22:46
Feel free to use the server downtime thread here:
21 Dec 2015, 22:48
Theres nothing in the rules that does not allow me to have 2 user accounts that I am aware of corporal
21 Dec 2015, 22:55
lmao!
As far as i know multi acc. is forbiden, at least it is in Supremacy 1914.
And i dunno how it happend you got so much GM as compensation, ive never got more then 5k as it should, and ive got acc on S1914 from 2008 Oo
21 Dec 2015, 22:59
Its a big no no I would inform the mods of the account you don't like explain the situation you didn't know it was forbidden and ask them to delete one of them before both are bannedshillleed wrote:
Theres nothing in the rules that does not allow me to have 2 user accounts that I am aware of corporal
21 Dec 2015, 22:59
Of course it is forbidden!
Someone report that user!!Rules wrote:
"4.3 Each Participant may register for and use one Account only. Registering for and using multiple accounts is strictly prohibited (so-called “multi-accounts”). Breach of this clause may lead to the immediate exclusion of the Participant from the game."
21 Dec 2015, 23:03
Lets keep this thread on topic folks. Any multi accounts will be dealt with, dont worry.
21 Dec 2015, 23:04
Right there. See it is forbidden in the rules and you just admitted to breaking them XDwildL wrote:
Of course it is forbidden!Someone report that user!!Rules wrote:
"4.3 Each Participant may register for and use one Account only. Registering for and using multiple accounts is strictly prohibited (so-called “multi-accounts”). Breach of this clause may lead to the immediate exclusion of the Participant from the game."
21 Dec 2015, 23:06
Multi-accounts should be a serious offense. Cheating has many faces. Mods should deal with it right away and NOT minimize it's importance regardless of the topic.
21 Dec 2015, 23:09
The problem is is he using the same name ingame? even if ingame just on one of his accounts? I suppose they could find them based on ipCarlos Spicy-Wiener wrote:
Multi-accounts should be a serious offense. Cheating has many faces. Mods should deal with it right away and NOT minimize it's importance regardless of the topic.
21 Dec 2015, 23:16
Multis will be dealt with. Lets keep this thread on topic.
21 Dec 2015, 23:16
Im not the only person in my household playing the game, folks. I suppose theres a rule on that too?
This thread is locked. No new replies can be posted.
