Game will not load after latest update

The game will not load after the latest update. The only thing that happens when I try and access the site is a loading screen with a progress bar that does not progress to anywhere. I have checked my computer for viruses and bugs, and have restarted it several times. It is the system (I have tried it with a different IT router and still the same result). Can you provide some help please? If it is of any help, I am in North America in the Pacific Northwest.

1 Replies

This can happen if your browser has some bad data in the cache or cookies.

Clear your browser cache. This data sticks with the browser even if you restart, so you need to go into the browser settings/options and clear the cache. Some browsers and systems require more frequent cleaning than others. Then close and restart your browser.

If that doesn't solve it, try using a private or incognito mode window. This will hide the cookies that are in the memory. If you can log in and play through the private/incognito window then you will need to clear your "cookies and other browsing data" again in your browser settings/options. Then it should work normally.

A different browser sometimes will have better results as well. Chrome is the recommended browser for the best gaming experience.

If you still need further assistance please use the link in my signature to fill out a support ticket.

War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill
VorlonFCW
Retired from Bytro staff as of November 30, 2020.
>>> Click Here to submit a bug report or support ticket <<<

Post a Reply

Please log in to post a reply.

Back to Questions and Answers
Quick Launch