It should not let you create a new account with the same email unless you deleted the first account. If you have other emails, I would recommend trying to log in with them.
16 Sept 2020, 21:11
Help! App updated and log me out
The C.O.W. App updated and log me out of my main account. Made another account by accident, I deleted it but I want to get back to my OrbitalWarGod account with my main email but that email got taken by the new account by mistake
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17 Replies
16 Sept 2020, 21:15
So I think I didnt add my main email to the account I would just open the app and play. I tried to use my other email but it just said that now account is link to it
16 Sept 2020, 21:19
I also sent a support ticket from the log in screen with my info on about the account, and deleted the accidental new account
17 Sept 2020, 21:26
I just want to know if there is anyway to get it back or if the account is deleted get the name back or something seeing that I have put money in to it. I have receipts and want to spent more but if not I'll refrain from buying gold
19 Sept 2020, 14:52
It is not possible to deal with payment issues through the forum, you will need to create a support ticket for that so it can be handled privately. As you sent in a ticket this will handled with that.
When opening the game on mobile you need to use the “login” button to log in to your existing account. The “play” button will create a new account. Once you press the login button you will be asked for your username and password.
If you have accidentally created a new account you will need to delete the app and reinstall it to
reach the login screen.
You may recover your password through the “forgot password” process at the login menu, however, if you did not set up an email address with your account this system will not help you.
War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill
VorlonFCW
Retired from Bytro staff as of November 30, 2020.
>>> Click Here to submit a bug report or support ticket <<<
VorlonFCW
Retired from Bytro staff as of November 30, 2020.
>>> Click Here to submit a bug report or support ticket <<<
19 Sept 2020, 15:28
How long does a support ticket take to get viewed? I sent a ticket and told them about the account and how I messed up and pressed the google button, which made another account, I have deleted the new account as of the 17th. I just want to know if its recoverable and what I can do to get it back or If it got deleted. I think I just forgot to add an email and I know how hard that would be
20 Sept 2020, 17:06
They reply within 3 days.OrbitalWarGod wrote:
How long does a support ticket take to get viewed? I sent a ticket and told them about the account and how I messed up and pressed the google button, which made another account, I have deleted the new account as of the 17th. I just want to know if its recoverable and what I can do to get it back or If it got deleted. I think I just forgot to add an email and I know how hard that would be
20 Sept 2020, 19:31
they must be really busy, it's been like 5 days since then and idk if I should send another one or would that be to much?Ryan04px2025 wrote:
They reply within 3 days.OrbitalWarGod wrote:
How long does a support ticket take to get viewed? I sent a ticket and told them about the account and how I messed up and pressed the google button, which made another account, I have deleted the new account as of the 17th. I just want to know if its recoverable and what I can do to get it back or If it got deleted. I think I just forgot to add an email and I know how hard that would be
20 Sept 2020, 20:13
You could wait for a bit if not you could just send them a PM in the forums @VorlonFCW @PrinceofHonor if you want.
20 Sept 2020, 20:56
I just tried to contact one of them let see what happensRyan04px2025 wrote:
You could wait for a bit if not you could just send them a PM in the forums @VorlonFCW @PrinceofHonor if you want.
21 Sept 2020, 15:16
I have responded to your ticket on: 16 Sep 2020 4:19 PM and awaiting a reply from you.
If you can't find this ticket to respond in your email or pm's please contact me via a conversation here in the forums.
21 Sept 2020, 15:30
When we reply to the support tickets via COW messaging and email does it go to you?PrinceofHonor wrote:
I have responded to your ticket on: 16 Sep 2020 4:19 PM and awaiting a reply from you.If you can't find this ticket to respond in your email or pm's please contact me via a conversation here in the forums.
21 Sept 2020, 16:34
It goes to the staff member who sent you the ticket, so it would go to Prince in this case.
21 Sept 2020, 16:34
I tried to look for it in my emails but haven't seen it. Is it under a different name then call of war?Ryan04px2025 wrote:
When we reply to the support tickets via COW messaging and email does it go to you?PrinceofHonor wrote:
I have responded to your ticket on: 16 Sep 2020 4:19 PM and awaiting a reply from you.If you can't find this ticket to respond in your email or pm's please contact me via a conversation here in the forums.
21 Sept 2020, 16:57
Something like that
21 Sept 2020, 18:53
yeah, no I didnt get the reply it looks like, just have the receipts, the confirmation for the forums and somethings from the new account that I deletedRyan04px2025 wrote:
Something like that
21 Sept 2020, 18:56
I haven't seen anything in my email or spam folder, do you need my email again?PrinceofHonor wrote:
I have responded to your ticket on: 16 Sep 2020 4:19 PM and awaiting a reply from you.If you can't find this ticket to respond in your email or pm's please contact me via a conversation here in the forums.
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