Need help with account

I’m trying to get on my old account because I had to reinstall the app and in doing so I lost my account... my username on the account is Schneiderf13... how do I get access to that account again?

5 Replies

schneiderf13 wrote:

I’m trying to get on my old account because I had to reinstall the app and in doing so I lost my account... my username on the account is Schneiderf13... how do I get access to that account again?
Hey schneiderf13,

good news is, the account still exists. The bad news, there is no email adress attached to the account. Which would have made it much easier for you to gain access to the account again.

However, we can still get you access to your account. But we would first need to verify that you are indeed the owner. Can you please contact our costumer support with a ticket and explain them the issue? Since validation will include payment history, please pick the subject payment when you create the ticket. That should speed things up a little.

Fingers crossed.

You can contact the support via this link: https://www.callofwar.com/index.php?id=279&L=0

Ok I just sent the ticket... ty for letting me know.

How long does it normally take them to get back to an issue like the one I’m having?

schneiderf13 wrote:

How long does it normally take them to get back to an issue like the one I’m having?
It should be pretty quick, Bytro Labs people are pretty hardworking. BTW, ARCORIAN are you still helping only CoW since you are not the community manager anymore.

Hey can u help me I’m having the same problem my account was very new unfortunately it wasn’t linked to any gmail so as I was playing it . It suddenly disappeared please help asap It was pretty good match I don’t want to lose it

Username NicholasI of tsardom

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