Lack of Help on Help Channel

Ok, for the last several times I've attempted to get help on a game help channel the system failed pretty bad. This is over a several week period. BS conversation permeates, nobody is in charge. I don't even think anybody is online on the channel to answer questions. WTH????

So here's my question if anybody can help. My planes disembarked from my carrier on their own. My question is how do i get them back on the carrier and out of the ocean???