I feel like these emails are so automated and I feel like a BOT is helping me. I would like to feel that a human is responding to my emails and caring for my bug report.
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15 Replies
4 May 2021, 15:46
Don't worry. Our Game Operators actually look through your tickets and respond. Though they sound a little generic, at least we know their here and helping us through multiple bugs. Just can't say what's behind the scenes though
Ciro702 Moderator EN Community Support | Bytro Labs Gmbh
I feel like these emails are so automated and I feel like a BOT is helping me. I would like to feel that a human is responding to my emails and caring for my bug report.
They have stock mail, there is only small part that they accually write, BUTH our lovely Game Operators help you with your problems. They dont put mutch time in writeing replay, they put that time in to helping you. Imagine writeing 500 words mail 50 times per day...
Фарис Синановић, Суна
4 May 2021, 17:53
Thank you for your bug report. Due to the workload we won't be able to inform you if or when the bug will be fixed but you can be assured that we investigate every case and try to find a solution. We would like to thank once again for taking the time to report the bugs you find. With your help we are constantly able to improve the game.
Thank you for your report. We will investigate it and take action according to our policies. Due to data protection regulations I won’t be able to inform you of the outcome of
Why can't all emails be like the top one
4 May 2021, 18:06
Tre wrote:
Thank you for your bug report. Due to the workload we won't be able to inform you if or when the bug will be fixed but you can be assured that we investigate every case and try to find a solution. We would like to thank once again for taking the time to report the bugs you find. With your help we are constantly able to improve the game.
Thank you for your report. We will investigate it and take action according to our policies. Due to data protection regulations I won’t be able to inform you of the outcome of
Why can't all emails be like the top one
You didnt ask for in game suport, you reported the bug. They are not developers, their job is to provide you with replay and report bug to those who can fix it.
If you ever need in game suport like multi accaount players, or your units dont work or something, they enter your round and fix it for ya.
Фарис Синановић, Суна
4 May 2021, 18:15
ok that makes sense
4 May 2021, 21:22
Tre wrote:
A little bit! They sound like robots.
I'm not sure whether to be offended or flattered
5 May 2021, 14:00
Off topic but once i emailed this author and his response came in a DAY and it was SO robotic so i sent an ENRAGED email and ranted, next day he replied and swore he was human lol... i aplogized so much
“I do not love the sword for its sharpness, nor the arrow for its swiftness, nor the warrior. I love only that which they defend.” “If you win, you need not explain!” “What difference does it make if destruction is wrought under the name of dictators or in the name of democracy?” War is Peace Slavery is Freedom Weakness is Strength
5 May 2021, 15:27
I am just saying it would be nice to have sound less robotic.
Like was said, we just don’t have the time to hand write 100 custom responses a day. We do try to elaborate when our usual responses don’t give the whole picture.
6 May 2021, 06:13
some responses are human tho bcz a bot cannot give you 10,000 gold for reporting a bug.
